Terms & Conditions

Conditions of Sale
Subject to relevant State consumer laws

  • Any Discrepancies to be notified within 7 days of receipt of goods.
  • Electrical Components cannot be returned. Change over warranty applies.
  • If a non-defective part supplied in accordance with your description that is accepted by us for return, Must be in original packaging, ripped bags or cartons will not be accepted, a handling fee of 20% of order value (with a minimum fee of $5 inc GST) may apply in some cases. Buyers will be directly liable for any costs incurred for returning the part e.g. freight. No return will be accepted after 14 days of original purchase date. Electrical items that the packaging has been opened are considered fitted and are not returnable.
  • If product needs to be returned we will provide you with instructions on how to return the products with which you must comply.
  • Refunds will be issued using payment methods for your purchase. We will process the refunds within 14 days of returned products.
  • A 3-month warranty applies to most new spare parts. Warranty is limited to the replacement of the Spare Part.
  • The manufacturer’s warranty overrides any warranty given or implied by My Oven Spares.
  • For any Warranty claims please email us at with relevant invoice/order number.
  • Special order parts are not returnable and cannot be cancelled once we have ordered from the supplier.
  • All goods remain the property of My Oven Spares until full payment is received.  

Return & Refunds

  • Any Discrepancies to be notified within 7 days of receipt of goods.
  • Electrical Components cannot be returned.
  • If a non-defective part supplied in accordance with your description that is accepted by us for return, Must be in original packaging, ripped bags or cartons will not be accepted, a handling fee of 20% of order value (with a minimum fee of $5 inc GST) may apply in some cases. Buyers will be directly liable for any costs incurred for returning the part e.g. freight. No return will be accepted after 14 days of original purchase date. Electrical items that the packaging has been opened are considered fitted and are not returnable.
  • When seeking a return on your purchase, please email us within 7 days of receipt of goods at enquires@myovenspares.com.au, we will investigate your claim and advise of the outcome.
  • If product needs to be returned we will provide you with instructions on how to return the products with which you must comply.
  • Refunds will be issued using payment methods for your purchase. We will process the refunds within 14 days of returned products.

My Oven Spares highly recommends that if not sure about the part to contact us or email us and we will help you find the correct part.


GST Information

All prices on this website are inclusive of GST.


Legal Capacity to Transact

If you are under the age eighteen (18) years you cannot place orders with My Oven Spares.
By accepting these Terms and Conditions you acknowledge that you are over the age of eighteen (18) years. Any orders placed and accepted by us will be deemed to be by persons over the age of eighteen (18) years.
Should My Oven Spares suffer any damage or other losses as a result of a transaction entered into by a minor, My Oven Spares reserves the right to seek compensation for such losses from the parents or guardians of the minor who caused any order(s) to be placed with My Oven Spares.


Placing Your Order

You may place your order by filling in the order form on this website.
When you place your order, we will issue you with an order number. We will do this by email.
By placing an order, you make an offer to us to purchase the products you have selected based on these Terms and Conditions.
We will confirm acceptance of your order when we send you an email confirming shipment of the goods you have ordered.
If we cannot process or accept your order after payment is received we will contact you by email or telephone.
My Oven Spares reserves the right to refuse service, terminate accounts, remove or edit content, or cancel orders at its sole discretion.


Payment Methods and Processing

My Oven Spares accepts PayPal, Visa and MasterCard only.
Payment can also be made by direct deposit to our bank account. Orders paid for by direct deposit will not be processed until payment has been received. Please ensure that you include the order/ invoice number in the transaction description.
Payment processing will not begin until we receive all the information we need.
Orders placed on a weekend or a public holiday will not begin payment processing until the next business day.
Business days are Monday through Friday, excluding NSW public holidays.
We process credit card and PayPal payments after you click the "Submit My Order" button.
For credit card and PayPal payments we will email a tax invoice to you with your order confirmation. Your tax invoice is your proof of purchase.
Please Note:
We will not accept credit cards issued by banks outside of Australia. Our preference in this instance is direct debit or payment via PayPal.
Debit cards and cheque cards have daily spending limits that may substantially delay the processing of your order.
You may be required to provide further identification for additional security reference checks.
If your PayPal payment is funded by an echeque this may substantially delay processing your order while payment clears.


Supply of Products

Subject to these Terms and Conditions, we will supply to you the Products indicated on your order confirmation.
When your order items have been dispatched, we will email you to confirm shipment of each item including a tracking number for each item.


Delivery Charges

My Oven Spares reserves the right to change prices for delivery at any time. Delivery charges for orders to be sent outside Australia are subject to confirmation at the time the order is placed.
Delivery Times:
All orders on this website are processed within 24 hours. If there are any unforeseeable delays, you will be contacted by our customer service team.
Orders will be shipped to you by Australia Post.
Orders will be sent with Australia Post. With Australia Post we recommend that your nominated delivery address is one where someone is present to accept your delivery between the hours of 9.00am and 5.00 pm. If no-one is present to accept delivery, the satchel will be left at the door.
PLEASE NOTE.

  1. If you REQUIRE a fully insured postal service that must be signed for, rather than being left at your door, it is your responsibility to request this at the time of ordering. An additional charge will be payable for this service.
  2. Once purchases have been dispatched, we cannot be held responsible for items lost or damaged in transit.

With our nominated Courier Service we recommend that your nominated delivery address is one where someone is present to accept your delivery between the hours of 9.00am and 5.00 pm. Our courier cannot guarantee a specific delivery date or time. If no one is present to accept the delivery a slip will be left in the mail box so that you can negotiate a suitable arrangement for final delivery or collection.
Although every effort is made to ship your order according to the estimated delivery times provided, estimated ship times may change due to changes in supply or circumstances beyond our control. If your Product has not arrived after the estimated delivery time, please contact us.
Title and risk of loss to all products will pass to you on delivery.
Products Damaged in Transit:
All orders are delivered by Australia Post . Please do not ASSUME that your package will be delivered by one service or another. Unless you tell us otherwise, we will choose the most appropriate delivery option as outlined above. Please consider the information below so you are aware of your obligations in relation to delivery options.
Australia Post satchels are NOT insurable. It is however, a much quicker service in general. Damage, loss or theft incurred as a result of using this delivery option is at the purchaser’s risk.
If you REQUIRE a fully insured postal service such as Australia Post Registered that must be signed for, rather than being left at your door, it is your responsibility to request this at the time of ordering. Australia Post Registered automatically includes $100 insurance. Additional fees are payable for full insurance and person-to-person delivery options.
Our courier company fully insures all their deliveries. As stated above, if you require a fully insured service, it must be requested at the time of ordering. Our courier will endeavor to supply you with the product you have ordered from us in the condition that the goods were dispatched. However on occasion goods may be damaged in transit to you. If this occurs, please contact us. We will supply you with a replacement product.
Faulty Products:
My Oven Spares is proud to offer our customers quality products. We will endeavor to supply you with product your have ordered in good condition. However, on occasion goods that are sealed within cartons may be faulty as a result of a manufacturing defect from our suppliers. If this occurs please contact us. We will supply you with a replacement product.


Disclaimer

Illustrations in this web site are for purchasing guidelines only. Manufacturing changes can result in variations to illustrations. The depiction of colours is only as accurate as reproduction allows. All measurements and capacities are approximate and can vary due to manufacturing changes. Model number lists are put there for the purpose of the internal search engine. Information in these lists has been compiled from numerous sources, including manufacturer’s lists, Customer enquiries and even other websites. Although we try to offer as complete information as possible, the accuracy of the model lists is not guaranteed. Customers are encouraged to match parts on description and appearance, and if unsure about correctness of fit, please message us. The uses of manufacturer’s names or logos are for reference purposes only and do not imply that parts are sourced from that manufacturer. Delivery of illustrated merchandise is subject to availability and My Oven Spares cannot be held responsible for delays. Although as a general rule all parts on the site are kept in stock (unless specifically noted otherwise) stock outages can occur due to normal trading variation. In that case the parts rewired will be back-ordered and that usually adds a few days to the delivery time. Any merchandise on the web site may be discontinued without notice. This web site is for the general information in order to purchase items, and whilst all care has been taken, information in this web site is not to be taken as a substitute for specific advice. We accept no responsibility for any person who acts on the contents of this website.


Linking Policy

If you wish to establish a link to our site, you must seek our prior written consent.


Limitation of liability

Limitation of Liability
Information on this website is provided 'as is' and we disclaim all representations, warranties and conditions, express or implied of any kind, including to the extent permitted by law, as to satisfactory quality or fitness for purpose.
While we make every effort to ensure that the information contained within the website is complete, accurate and current, we expressly do not guarantee that the information is complete, accurate or current and assume no responsibility for any errors or omissions of any kind in the content of the website.
We reserve the right to amend or supplement the information supplied on this website without prior notice.
Links available on the website link to websites not maintained or controlled by us. We provide these links for your convenience and are not responsible for their content and do not endorse any pages linked to this website. This also applies to any links to which this website refers, whether directly or indirectly.
We shall not be liable to any party for any direct, indirect, special, or consequential damages or any damages whatsoever resulting from loss of use, data, profits or expense whether in an action of contract, negligence, or other action arising out of any use of our services or in connection with the use or performance of this website, or the content of this website or referred to on this website or any other website you may access through this website.


Copyright

This website and its contents are subject to copyright.
Other than for the purposes of fair dealing, criticism, review, study or research, you may not copy, print or store by electronic or any other means a part or the whole of this website or its contents.