Damaged or Faulty Items

• If you have received any Items damaged of Faulty, please notify us within 7 days of receiving the items. 
• If you received the parts damaged, we may ask you to email us the pictures of the damaged parts.
• We will advise you if the items need to be returned, if they need to be returned we will email you with the next steps.
• If the item is deemed to be damaged or faulty then we will send you the replacement within one business day, if item is not in stock we will order it from the manufacturer within one business day.
• If a refund is required, full refund will be issued within one business day of the item being damaged or faulty. Refunds will be applied to the original payment method.

 

 Not as Described Returns

• If you have received any Items which were not ordered or not as described, please notify us within 7 days of receiving the items. 
• We will send you the correct item within one business day, if item is not in stock we will order it from the manufacturer within one business day.
• If a refund is required, full refund will be issued within one business day of receipt of the returned item. Refunds will be applied to the original payment method. Please do not send credit card or bank account details with your return as they are not required to process a refund.
• Please note any items which have been incorrectly supplied or not as described would need to be returned in their original packaging and not used. If the item has been used or fitted, then My Oven Spares reserves the right to reject the claim.

Incorrectly ordered items or no longer required.

• If you have ordered an item incorrectly or no longer require the item, please notify us within 7 days of receiving the items. 
• Please note any items which need to be returned must be in their original packaging and not used. If the item has been used or fitted, then My Oven Spares reserves the right to reject the claim.
• Electrical items that the packaging has been opened are considered fitted and are not returnable,
• The parts will need to be returned to us at your cost and in some cases a handling fees of 10% of item value may apply
• A refund for original purchase price will be issued within 7 days of returned parts, Refunds will be applied to the original payment method. Please do not send credit card or bank account details with your return as they are not required to process a refund.

 

Return Process

• If a part needs to be returned as per our above policy, please notify us by emailing us. 
• If your request has been approved, please repack the item in their original packaging or adequate packaging to ensure the items are not damaged in transit and include a copy of the original invoice.
• A return consignment label will be issued via email from My Oven Spares which is to be attached to the package and lodged at an Australia post outlet.
• For any enquiries on this process, please feel free to email us customerservice@myovenspares.com.